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Frequently Asked Questions

Orders
Products
Shipping

Orders For custom orders you can get in touch through our contact form. If you wish it to be similar to a product from our gallery then include the product code with the enquiry
  The average turnaround time for an order is 5-10 working days. A more precise time span will be provided to each customer after the order is made.
  For UK customers we accept payment via PayPal, bank transfer and cheque. For overseas customers we only accept payment via PayPal.
(Please note that orders where payment has been made via a cheque will only be started once the cheque is received and gone through the bank which can take up to 5 days.)



Products Canvas: We use a primary base before applying acrylic paints for a smoother finish. The writing is done with either Calligraphy markers or ink.

Picture Frames/Key rings/ Bookmarks:  The paper used is a special Turkish paper which looks similar to Papyrus but gives a smoother effect and writing in Ink

Clothes:  The artwork on clothes is vinyl.

Walls: Depending on the material of the wall and the design, we use the appropriate materials. From various brands of paint and wall markers.

  Yes. We can personalise any design you would like.
  Yes. Every design can be customised with different content and in different sizes and colours. Get in touch using our contact form to customise.


Shipping Yes we do.
  For UK customers it is based on the weight of the order and for customers from overseas it is based on both weight and size.
  We take extra care in wrapping the frames up efficiently to prevent damages during delivery. If any damages are made during delivery, we would require pictures of the damage then we will send out a replacement without any additional costs.
  For UK customers  standard delivery can take 2-4 working days. We also offer special tracking and next day guaranteed if required.
For overseas customers delivery can take 7-10 working days.


If you have any other questions which are not listed here, please do not hesitate to contact us.